Microsoft will *never* call you.
Amazon will never call you. Facebook will never call you. Apple will never call you. Samsung will never call you. Google all never call you.
Simply put, no company that makes products related to your computer will ever call you.
The other day, I got a slightly panicked call from someone. She had received a call from “Microsoft” (see their laughable site) about security issues with her computer. They were very professional, very kind, had very good manners. And with that, they were able to lead my client through several steps, including a step to download TeamViewer which is used to remotely control a computer.
Once this software was installed, the “Microsoft” rep browsed the computer. Looked at emails. Tried to see Facebook connections, but client doesn’t use Facebook, so nothing there.
I don’t know what else was done, but when I checked the computer, there were no viruses, no malware, no hidden software, history had been erased. Teamviewer had been removed. etc. It appeared clean. In and out.
But, it’s impossible to say it enough:
No computer company will ever call you. Never. Ever.