Microsoft Windows 10 S

Microsoft. How do I loathe thee? Let me count the ways.
 
Today, I picked up a laptop from a client because she was stuck in a loop with her brand new computer:
 
  1. Microsoft ID
  2. password
  3. we’ll SMS you a code
  4. enter the code
  5. Microsoft ID
  6. password
  7. Lather, rinse, repeat.
 
As it was brand new, I went into recovery mode, wiped it clean and started fresh. This time I didn’t use an online account – STRONGLY RECOMMEND AGAINST ONLINE ACCOUNTS, ie. accounts attached to Microsoft ID – and all went great.
 
Once done, I inserted my USB key to install the standard suite of software I install for all my clients: Avast, Malwarebytes’ Anti-Malware (MBAM), Skype, iTunes, Google Chrome, Firefox, etc. And I saw this:
 
“For security and performance (bullshit!), this mode of Windows only runs verified apps from the Store. This helps protect your PC and keep [sic] it running smoothly.”
Now, mind you, Skype is a MICROSOFT product. Which I downloaded from the Skype website yesterday.
 
When I click the link to bypass this, the browser opens:
“Switch out of S mode” followed by a nice paragraph explaining what S mode is and that you can leave S mode, but you can never come back. (shades of Hotel California?) But, it’s free to do, so just click “Get”.
I click “Get” and…… please log in to the Microsoft Store, by providing your Microsoft ID. Don’t have one? Create one.

No, no, no, no, no, no, no, FU, FU, FU, FU, FU, FU, FU, FU, FU, FU, FU, FU.

This has NOTHING to do with performance and everything to do with “<sniff> No one uses our Microsoft Store. It’s not fair. Our product sucks and no one uses it.” Maybe you should make it better? “No, we should just force everyone to use it by doing underhanded, heavy-handed, counter-productive, etc. things.”
When talking to people about Apple, inevitably someone will say, “Apple is so locked in.” Well, no it’s not. Never has been. And they certainly don’t prevent people from downloading their own software to install.

Fuck you, Microsoft. In so many uncountable ways.

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Client Story 02 – iMac 27″ hinge

iMac 27" 2012-2014
iMac 27″ 2012-2014 is known to have a faulty hinge which can break.

A client recently gave me his iMac because “it was slow.” Standard hard disk replacement issue. Easily diagnosed, easily remedied.

When I picked up the iMac, the client told me “The hinge is broken. It broke shortly after I bought it. I just prop it up and it’s fine.” OK, good to know.

While doing the disk replacement, I looked online to see if I could also fix the hinge. Turns out, the hinge is a factory defect and Apple had stated they would reimburse people who had already paid for repairs and would do the repair for free for those like my client who just ignored the problem.

I contacted the client and asked if he’d like me to have the hinge repaired. He did.

Today, I took it to an authorized Apple dealer (same day appointment vs. waiting until next week. Also, better parking!) who initially said that the offer had run out. “It was an offer for four years,” but I pointed out that the offer was made in 2016, so there should still be time left. He looked it up online and saw that the offer was still valid, but only through 11 January 2019.

Please, if you or anyone you know has a 27″ iMac, check if the hinge is broken. If it is, walk – do not run – and get the free repair before it expires in two months.