I’m fuming. I can’t believe this has happened and the company reps are either too stupid to know or don’t have the balls to ‘fess up.
A client of mine gave me a Canon PIXMA MX-347 printer they no longer used because they had upgraded. I tested it out, seemed fine but the ink was low. No matter.
Last month, a friend said they needed a printer. “I have one I can sell you.” So, I did my checks. Went online to find replacement cartridges. Determined that the currently installed 810/811 XL were no longer produced, but the 510/511 were the ones *for this printer*.
Went to the store, bought the two cartridges, installed them, and… “Check ink U140”
Back to Google. Researched, read, posted, asked, tried every “trick” to reset the printer, cleaned the heads, blah, blah, blah.
Contacted Canon Support Forums, Canon Facebook page, email, etc.
Today’s response: “That’s a model for the Asian market. We here in Switzerland don’t know anything about it.”
Give me a break. The box says it’s compatible with the MX340 series, which clearly the MX347 is part of. I replied to them “certainly the fact that it’s from Asia has no bearing on the ink, right?” Because that would just be anti-consumer.
More Googling. Yup, the printer companies region code their cartridges. Of course, you only find this out after you’ve bought the new cartridges, opened the box, installed them and… oh, now you can’t return them. Brilliant.
So, if you’re moving. Be sure to sell your printer first. Because otherwise, once the ink runs out in the new country (or if they dry up during the move), you’ll be stuck with an ugly paper weight.
HP, Canon, Xerox, Lexmark, Epson – this is a really shitty thing you’re doing. It’s not for the consumer. There is no protection. There is no “better for the customer.” It’s you deliberately being assholes so that we, the customers, are forced to buy/sell your products.
I know that many people in this world don’t move around that much, or not that far. But, there are a fair few who do. And you have deliberately designed your business to prey on them.
You are terrible.